Question 1

What is Cratewhistle?

Accepted Answer

Cratewhistle is a private, owner-scoped delivery workspace for independent online stores. Merchants can review saved order and delivery records alongside reported delivery issues. It shows information saved in the workspace; it does not monitor shipping providers live.

Question 2

What records can I review in the workspace?

Accepted Answer

The workspace can show saved order status and delivery dates, recorded shipping events, and reported delivery issues with their open or resolved status. It reflects saved records, not a live carrier feed.

Question 3

Who can access the delivery workspace?

Accepted Answer

Workspace records are scoped to their owner account. The workspace is for that owner to review saved orders, delivery details, and reported issues.

Question 4

Does Cratewhistle monitor shipping providers live?

Accepted Answer

No. Live shipping-provider monitoring is not active yet. The workspace displays saved order and delivery records; a saved event does not mean Cratewhistle is currently connected to or polling a carrier.

Question 5

How do AI-assisted delay-notice drafts work?

Accepted Answer

For an open reported delivery issue, AI-assisted drafting uses facts saved on that issue and its linked order, including recent saved shipping events when present. The draft is saved to the order for the owner to review and edit. It remains a draft and is not sent to the customer.

Question 6

Can Cratewhistle send messages to customers?

Accepted Answer

No. Sending customer messages is not active yet. Delay notices created in the workspace remain unsent drafts for owner review.

Question 7

Which stores and shipping providers are supported?

Accepted Answer

Confirmed store and shipping-provider compatibility details are not published here. Live provider monitoring is not active yet, so ask the Cratewhistle team to confirm your setup before relying on a specific integration.

Question 8

Where can I request pricing or a demo?

Accepted Answer

Pricing is not published on this page. Email the Cratewhistle team to request confirmed pricing or ask about a demo of the delivery workspace.

Know what the delivery workspace does.

Get confirmed details from the Cratewhistle team.

01What is Cratewhistle?

02What records can I review in the workspace?

03Who can access the delivery workspace?

04Does Cratewhistle monitor shipping providers live?

05How do AI-assisted delay-notice drafts work?

06Can Cratewhistle send messages to customers?

07Which stores and shipping providers are supported?

08Where can I request pricing or a demo?

Get confirmed details from the Cratewhistle team.